In 2015, Chick-fil-A generated more revenue per restaurant than any other fast-food chain in the US. The chain’s average sales per restaurant reached nearly $4 million.

I’ll be honest. I like chicken, I truly do, but while Chick-fil-a is known for their quality they are not known for their variety. In fact, two beloved items, the chicken salad sandwich on toast and the side of coleslaw, were recently removed from their product offering lineup. Two terrible decisions in my opinion. So why do I return to Chick-fil-a over and over to eat basically the same thing every time?

“And they spake unto him, saying, If thou be kind to this people, and please them, and speak good words to them, they will be thy servants for ever.” 2 Chronicles 10:7 (KJV)

It’s because the people there are nice, attentive, they look me in the eyes and sound like they mean it when they tell me to ‘have a blessed day’. That gives me confidence with the things that I can see, as well as the food being prepared in the kitchen that I can not see, is being done according to a high standard of quality. Compare that to the last time I went to Taco Bell, and the person taking my money didn’t look me in the eye, didn’t say thank you, didn’t say goodbye, and didn’t stop her side conversation with a fellow worker. Are you listening, Charlie Bell?

A little kindness and sincerity goes a long way in life, and in the fast food world, it’s a million dollar difference.

Chick-fil-A is beating every competitor by training workers to say ‘please’ and ‘thank you’

FROM BUSINESS INSIDER: The secret to Chick-fil-A’s success is as simple as saying “please” and “thank you.” The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine’s annual drive-thru report released on Monday.

Employees at Chick-fil-A were the most likely of the 15 chains surveyed to say “please” and “thank you,” and to smile at drive-thru customers. Chick-fil-A workers were also as the second most likely to have a “pleasant demeanor,” only topped by the up-and-coming fast-food chain PDQ.

According to the report, Chick-fil-A employees said “thank you” in 95.2% of drive-thru encounters, based on data from nearly 2,000 visits to 15 restaurant chains. For comparison, KFC had a “thank you” rate of 84.9%. McDonald’s rate was 78.4%, putting it in 14th place out of the 15 chains analyzed.

“It’s all about speed and accuracy, but we know our customers appreciate that we can be nice while being fast and accurate,” Mark Moraitakis, senior director of hospitality and service design, told QSR. “Eye contact and smiling go a long way in the drive-thru experience.”

Chick-fil-A has taken pains to make its drive-thru strategy as customer-friendly as possible, reports QSR. The chain has dedicated drive-thru teams, made up of compatible Chick-fil-A employees, and sends employees with tablets out to the drive-thru lane to take orders when lines begin to form.

While small pleasantries are easy to dismiss in the multi-billion dollar restaurant business, these little things have played a key role in setting Chick-fil-A apart from the competition.

In 2015, Chick-fil-A generated more revenue per restaurant than any other fast-food chain in the US. The chain’s average sales per restaurant reached nearly $4 million.

Meanwhile, the average KFC sold $1 million in 2015.

Analysts have said that customer service is key to Chick-fil-A’s success. Superior customer service drives higher sales per unit, contributing to the chain’s ability to generate greater revenue than chains such as KFC, Pizza Hut, and Domino’s with more than twice as many US locations.

SAY NO TO MSG, CFA: Sadly, the MSG that is used in all of Chick-fil-A’s fried chicken is the second ingredient. Of the five ingredients in the seasoning, MSG is listed second (after salt). This means there is more MSG in the seasoning than there is sugar, spices, and paprika. Double blind studies also found that MSG exposure caused muscle tightness, fatigue, numbness or tingling, and flushing in sensitive people.

According to Chick-fil-A, the chain has the upper hand when it comes to customer service because it invests more than other companies in training its employees. The chicken chain’s unique business structure, in which each franchisee is only allowed to open one Chick-fil-A location, further allows for more hands-on supervision and training. SOURCE

Chick-fil-A to become nation’s third-largest fast food restaurant

Chick-fil-A is cashing in. A new 2017 sales report shows the king of chicken is rolling in the dough and is far exceeding its rival fast food chains like McDonald’s and KFC.

Now The End Begins is your front line defense against the rising tide of darkness in the last days before the Rapture of the Church

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McDonald’s now admits they have used ‘pink slime’ in their burger meat

Call it the power of the blog press, but fast food giant McDonald’s has taken to a slickly-crafted PR campaign in an attempt to countermand some of the really bad press that has been swirling on the Internet related to things like ‘pink slime’ in beef and yoga mat rubber in their buns. It will be interesting to note that, despite years of denials, McDonald’s now admits to using the disgusting ‘pink slime‘ in their beef, but have recently removed it.

So the question you have to ask yourself is, had it not been for the power of the blogosphere, would they ever have had any reason to change how they prepare and serve their food? The following Q&A has been taken directly from McDonald’s corporate website which you can visit here.

Q: ARE YOUR HAMBURGERS MADE USING REAL BEEF?

MCDONALD’S: Yes. Our burgers in the US are made using only 100% USDA-inspected beef. There are no preservatives, no fillers, no extenders and no so-called “pink slime” in our beef. The only thing added to our burgers is a bit of salt and pepper during grilling.

You can learn more about the ingredients in our food here.

Yep, they used it: “McDonald’s USA had begun the process of removing it from our supply chain prior to widespread media coverage on its use and it was completely removed from our supply in 2011.”

Q: DO YOU USE SO-CALLED ‘PINK SLIME’ IN YOUR BURGERS?

MCDONALD’S: Lean finely textured beef treated with ammonia, what some individuals call ‘pink slime’ or select lean beef trimmings, is not used in our burgers. Any recent reports that it is are false.

McDonald’s USA had begun the process of removing it from our supply chain prior to widespread media coverage on its use and it was completely removed from our supply in 2011. While select lean beef trimmings are safe, we decided to stop using the product to align our global standards for beef around the world.

Q: DO YOU IMPORT BEEF FROM BRAZIL, FROM CLEAR-CUT RAINFORESTS? DO YOU IMPORT CHICKEN FROM CHINA?

MCDONALD’S: Most of our beef we use in our U.S. restaurants comes from the U.S, although we import a small percentage of our 100% beef from suppliers in Australia and New Zealand to supplement our U.S. purchases. These suppliers must also meet McDonald’s quality and safety standards and USDA regulations. In fact, we’ve maintained a global policy against using beef sourced from de-forested rainforests since 1989. You can learn more about our long history of sustainable land management practices here.

All of the chicken we use in our U.S. restaurants is born and raised in the U.S. and comes from our trusted USDA-inspected American suppliers.

Q: WHY DO YOUR CHICKEN MCNUGGETS INCLUDE AN ‘ANTI-FOAMING’ AGENT?

MCDONALD’S: McDonald’s frying oil contains a small amount of an additive called dimethlypolysiloxane, which helps prevent oil from foaming and spattering in our restaurants.

All of the ingredients we use, including dimethylpolysiloxane, meet recognized food quality and safety standards.  Because dimethylpolysiloxane is used in some non-food products, like putty, caulks  or cosmetics, there have been individuals who have erroneously claimed that these items are also in our food.

We recognize the difference between using ingredients in food versus using a variation of those ingredients for non-food purposes can be confusing. We also realize that sometimes the scientific name for an ingredient may sound scary. For example, the salt you use to de-ice a driveway is a variation of the salt you use in the kitchen, however they are both sodium chloride.

You can learn more about the ingredients in our food here.

Q: IS THE MCRIB MADE USING THE SAME PLASTICS AS YOGA MATS?

MCDONALD’S: We use ingredients that are commonly used by the food industry and meet recognized food quality and safety standards. Azodicarbonamide is used by bakers to help ensure a consistent texture in each batch of bread they bake. It is used in many items on grocery store shelves, like some hot dog and hamburger buns and other bread products you may already purchase.

Because a variation of this ingredient is used in some non-food products, including yoga mats, there have been individuals who have erroneously claimed that our food contains that same rubber or plastics. This is simply not true.

We recognize the difference between using ingredients in food versus using a variation of those ingredients for non-food purposes can be confusing. We also realize that sometimes the scientific name for an ingredient may sound scary. For example, the salt you use to de-ice a driveway is a variation of the salt you use in the kitchen, however they are both sodium chloride.

You can learn more about the ingredients in our food here.